Privacy and transparency
Privacy and Cookie Policy
Effective and last updated: 20 October 2026
Shane Services Company Limited ("Shane Services") respects your privacy. This policy explains what information sshks.com processes, why it is used, and how you can control cookies and locally stored data.
Information we process
When you browse the site, our hosting systems may process basic connection data such as IP address, browser and device type, pages requested and timestamps for security and site operation. We also use Google Analytics, which receives page views, approximate location, device information and website interactions (for example clicks on quote, WhatsApp, phone or email buttons). If you submit a booking, we collect the additional information described under "Booking and order information" below.
Browser local storage
The site stores a small amount of data in your browser: (1) an A/B test group, used to compare the performance of different layouts; and (2) if you arrived from a Google ad, the advertising click identifier (gclid, gbraid or wbraid) in the URL, kept for up to 90 days to measure advertising results (for example whether you later made a booking); (3) a random device ID, used only to merge repeated taps on a WhatsApp button from the same device within a short time into one record. This locally stored data does not itself contain your name or contact details.
Analytics
The site loads Google Analytics for all visitors to understand content performance and improve the customer experience. The site also uses the Google Ads tag to measure ad performance and may use it to show relevant ads to people who have visited the site (remarketing). You can turn off personalised ads in Google Ads Settings (adssettings.google.com) or block cookies in your browser settings. You can block cookies in your browser settings or use the Google Analytics opt-out browser add-on; if you do, you can still read the site, call us, use WhatsApp and request a quote normally.
Booking and order information
When you submit a booking on the site, we collect the name, phone number, (optional) email, service address (for moving, both the old and new address), booking date and time, notes, and the service and quote details you selected. To prevent abuse we also process your IP address and the human-verification result at the time of submission. The order may also carry a marker showing the channel or advertisement through which you reached the site (including the advertising click identifier), used to measure advertising results. Purposes: to process your booking and quote, arrange the service, contact you by phone, SMS, WhatsApp or email, confirm payment, handle enquiries and complaints, keep operational and accounting records, prevent spam and fraud, and compile overall operating statistics. Whether supplying it is obligatory: your name, phone number, address and booking time are necessary to process an online booking; if you do not provide them we cannot process a booking through the site, but you can book by WhatsApp or phone instead. Who may receive the data: our staff and the personnel who perform the service (only the information needed to carry it out), cloud hosting and technical service providers, SMS and email notification providers, payment service providers, and parties or authorities where required or permitted by law. Some cloud servers may be located outside Hong Kong. Human verification: the booking form uses Cloudflare Turnstile to prevent abuse; Cloudflare processes the browser and connection data needed for verification under its own privacy policy.
Third-party services
The site uses Google Analytics and Google advertising measurement; Google processes the related data under its terms and privacy policies. Bookings are processed by the app.sshks.com booking system, with some SMS or email notifications and payments handled by service providers. If you choose a WhatsApp or other external link, the third party's privacy policy applies after you leave this site.
How we use and share information
We use information to operate and secure the site, respond to enquiries, process bookings, measure service performance and improve content. We do not sell personal data. We disclose it only to instructed service providers, when required by law, or to protect legitimate rights.
Retention and security
Information is retained only as long as needed for its purpose, or as required by law (for example operational and accounting records). We use reasonable technical and organisational safeguards against unauthorised access, loss and misuse. Google Analytics retention is also governed by our account settings and Google's policies.
Your choices and rights
You can delete cookies and locally stored data through your browser, or use your browser settings to block tracking, at any time. You also have the right under the Personal Data (Privacy) Ordinance to request access to, and correction of, your personal data.
Contact us
For privacy questions or data access and correction requests, email info@sshks.com or call 2797 9788.