FAQ
Frequently Asked Questions About Cleaning, Moving & Demolition
Can't find your answer? Message us on WhatsApp for a quote.
General Questions
Where does Shane Services operate?▾
We cover Hong Kong Island, Kowloon, and the New Territories. To see what's available near your district or MTR station, use “Browse by District,” or just message us on WhatsApp.
How do I get an instant quote?▾
Click “Get an Instant Quote” on our site to self-serve a quote at app.sshks.com. For special or complex requests, WhatsApp us at 9229 5999.
What kinds of services do you offer?▾
Three main categories — cleaning, moving, and demolition — split into 28 specific services, including various deep cleaning types, hourly cleaning, furniture disposal, mould/pest removal, and floor care.
How is pricing calculated?▾
Most services are quoted by the hour, by item, or by scope — we'll always confirm the price before you book. Pricing is transparent, with no hidden charges.
How soon can you come?▾
It depends on the service type and staff availability — we generally recommend booking 1-2 days ahead. Message us on WhatsApp to check availability right away.
Is the website available in other languages?▾
Yes — the site is available in English, Simplified Chinese, French, Spanish, Japanese, and Korean. We'll also do our best to reply to WhatsApp enquiries in your language.
Does hourly cleaning include cooking or ironing?▾
No. Our hourly cleaning is provided by local workers focused on cleaning tasks only — it doesn't include cooking, ironing, or other general domestic-helper duties.
Is “spring cleaning” the same as full-home cleaning?▾
Yes — “spring cleaning” generally refers to our Basic Full-Home Cleaning or Full 360° Cleaning, depending on how thorough you need it to be.
Can cleaning and disinfection be arranged together?▾
Yes — our disinfection service (spray sanitisation for homes/offices) is a separate service that can be arranged alongside cleaning, handled in a single visit.
Can I arrange cleaning together with my move?▾
Yes — we offer both moving and cleaning, so you can arrange move-out cleaning for your old place and move-in cleaning for your new one at the same time, without needing two separate companies.
Can existing cleaning customers buy cleaning supplies directly?▾
Yes — existing/long-term cleaning customers can purchase select cleaning products at a discounted wholesale price. Message us on WhatsApp for details. This offer is currently limited to existing cleaning customers and isn't available to the general public.
How can I contact you?▾
Phone 2797 9788, WhatsApp 9229 5999, email info@sshks.com. Service hours: daily 09:00–20:00.