Shane Services Membership
An extra 5% off every order, plus priority booking
Buy a membership once and get a discount on every home (residential) cleaning and moving order. Companies and organisations, please see our corporate client arrangements. Your tier goes up automatically with your spending; you don't need to choose.
Purple Gold
Purple Diamond
Black Diamond
Choose a membership period
It's the same membership; only the length differs. Prices are as shown on this page and may change; memberships already bought are not affected.
Monthly membership
HK$40 / month
Extra 5% off every home cleaning and moving order
Automatic upgrade to Purple Gold, Purple Diamond or Black Diamond based on spending
SMS reminder before expiry, no automatic charges
Quarterly membership
HK$108 / quarter
Extra 5% off every home cleaning and moving order
Automatic upgrade to Purple Gold, Purple Diamond or Black Diamond based on spending
SMS reminder before expiry, no automatic charges
Annual membership
HK$388 / year
Extra 5% off every home cleaning and moving order
Automatic upgrade to Purple Gold, Purple Diamond or Black Diamond based on spending
SMS reminder before expiry, no automatic charges
Purple Gold, Purple Diamond, Black Diamond: what's the difference?
You don't buy the tiers separately. Every new member starts at Purple Gold, then moves up automatically based on spending during the membership (counted over the last 12 months). The discount is the same; higher tiers get more priority and service.
| Item | |||
|---|---|---|---|
| How to get it | Yours when you buy a membership | Buy a membership and spend HK$20,000 a year during the membership to upgrade automatically | Buy a membership and spend HK$60,000 a year during the membership to upgrade automatically |
| Extra discount on every order (home cleaning, moving) | 5% | 5% | 5% |
| Priority booking slots | ✓ (some slots reserved in peak season) | ✓ | ✓ Top priority |
| Same cleaner each time | — | ✓ Priority | ✓ Priority |
| Priority for year-end deep cleaning | — | ✓ | ✓ |
| Customer service | Standard | Priority replies | Dedicated contact |
| 15 extra minutes free for each of 2 cleaners (once a year, annual members only) | — | ✓ | ✓ |
| One free steam cleaning service (once a year, annual members only) | — | — | ✓ |
| Annual home check and advice (once a year, annual members only) | — | — | ✓ |
| Birthday month treat (trial) | ✓ | ✓ | ✓ |
Benefits may be updated. During a membership period you have already bought, the benefits listed at the time of purchase apply and will not be reduced. New or improved benefits are added for existing active members. Any reduction only takes effect from your next renewal, with advance notice. Benefit availability and time slots depend on staffing and are confirmed by our staff.
How to join
- Fill in the form below (name, phone, membership period), tick to accept the terms, press "Pay online" and pay by credit card on the Airwallex payment page.
- Credit card payments are activated automatically straight away. For FPS or bank transfer, upload a screenshot of your payment and we activate it once staff have checked it. After activation you'll receive an SMS with your member link and member code.
- Open the website with your member link and quotes will show member prices automatically, or enter your member code when booking (only works with your own phone number).
FPS or bank transfer?
Not using a credit card? Fill in the details above and press the button below to get our payment details. After transferring, upload a screenshot of your payment; staff will check it, activate your membership and let you know by SMS (usually quick during office hours).
Add your member card to your phone wallet
Once active, you can add your member card to your phone wallet from the "My membership" page and show it when booking or to our staff.
iPhone: you can add it to Apple Wallet. Android: you can add it to Google Wallet (tap "Add to Google Wallet" on the member page), or use "Save member card image".
The card in your phone wallet only shows your name, member code (and QR code), tier and expiry date. It contains no payment details or ID numbers, is for member identification only and cannot be used to pay.
FAQ and summary of terms (trial)
From the activation date: 1 month for monthly, 3 months for quarterly, 12 months for annual. If you renew early, the new period starts from your original expiry date.
The member discount only applies to home (residential) cleaning and moving: an extra 5% off each order. Commercial cleaning, office/shop relocation, disposal and specialist cleaning are not covered. It can be combined with promo codes (e.g. the 2026 15%-off code): the promo code is applied first, then the member 5%. Referral and partner codes still work too. Companies and organisations have separate monthly billing and volume discount arrangements; please contact us.
No. We'll remind you by SMS before expiry and you decide whether to renew.
Yes. On the member page under "Family sharing" you can add up to 10 family members' phone numbers. They get the member discount when booking, and their spending counts towards your tier. The member code is tied to phone numbers; we check the phone number and membership validity when you book, so it can't be used by strangers.
Within 7 days of purchase, if no member discount or benefit has been used, you can request a full refund. No refunds after that.
Turn off the renewal reminder SMS on the member card on your order page.