Business services · Technical support
WhatsApp / WhatsApp Business account banned? We help you appeal through the official process
When your company WhatsApp account is suddenly restricted or banned, customers can't reach you and business suffers at once. Shane Services helps businesses work out what's happened, prepare information, submit an appeal through official channels and follow up, and can also help set up WhatsApp Business accounts and business verification. Published price HK$2,500, with a full refund on request at any time before the account is restored.
Clear prices · total shown before you book · follow-up if anything goes wrong · all over Hong Kong
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Fees
Charged once per case, covering preparing information, submitting the appeal and follow-up.
- Before the account is restored, you can ask to stop and get a full refund at any time; once the account is restored, the fee is non-refundable.
- Whether the account is restored is decided by Meta; we can't promise success.
- From our past experience, the fastest has been about 3 hours and the slowest about 90 days, depending on the account.
Choose your situation and fill in the affected WhatsApp number and your contact details; after you order, our staff will contact you to confirm.
Service area: Hong Kong only (Hong Kong Island, Kowloon, New Territories)
Questions first? Ask on WhatsApp
What we can help with
Three kinds of situation: one, appeals for banned or restricted accounts; two, setting up WhatsApp Business accounts and business verification; three, troubleshooting login and verification code problems, such as being unable to log in after changing phone or SIM.
How it works
We first find out about the account, including the warning message, when it happened and what the account is used for; then check common causes and prepare the information needed for the appeal; then submit the appeal through official channels, follow up Meta's replies, and let you know the progress and outcome.
Which businesses it suits
Companies, shops, clinics, SMEs and online shops that use WhatsApp for orders, quotes or customer service. Once the account is restricted, customers can't reach you and the impact is immediate, so we recommend dealing with it as early as possible.
Fees and refunds
Published price HK$2,500, charged once per case, covering preparing information, submitting the appeal and follow-up. Meta takes time to process; from our past experience the fastest has been about 3 hours and the slowest about 90 days, depending on the account. While the account hasn't been restored, you can ask to stop and get a full refund at any time, without waiting for the final outcome. Once the account is restored the service is complete and the fee is non-refundable.
What we won't do
We only follow the official process. We don't use unofficial tools or hacks, and we don't get around bans by opening accounts in bulk or similar. We only help account owners with their own accounts, and won't handle accounts used for harassment, spam or illegal purposes.
Limits
Whether the account is restored is decided by Meta; we can't promise success or guarantee how long it takes. Shane Services has no affiliation with Meta or WhatsApp; WhatsApp and related trademarks belong to their owners.
FAQ
Can you definitely get the account unbanned?▾
We can't guarantee it. Whether the account is restored is decided by Meta; we only help prepare information and appeal through official channels. While the account hasn't been restored, you can ask for a full refund at any time.
How much does it cost?▾
The published price is HK$2,500, charged once per case.
What information do I need to provide?▾
It depends on the case; usually the account number, screenshots of the ban or restriction notice, when it happened and what the account is used for; business verification may need company information. We'll explain when you ask.
Will you ask me for the verification code?▾
Please don't give your verification code or password to anyone. When logging in or verification is needed, we'll guide you to do it yourself.
How long will it take?▾
From our past experience, the fastest has been about 3 hours and the slowest about 90 days, depending on the account and Meta's response time. We can't promise a time in advance, but we keep following up and update you on progress.
When can I ask for a refund?▾
Before the account is restored, you can ask to stop the service and get a full refund at any time, without waiting for the final outcome. Once the account is restored the service is complete and the fee is non-refundable.