Honest business
How we do business
We want you to know how you'll be treated before you book. These are our public promises; if we fall short anywhere, please tell us directly.
Promise 1
See the total before you book, with the scope written down
The quote states how it's priced and what work is and isn't included. Add-ons, same-day or evening surcharges, minimum charges and promo codes are all shown before you confirm. No charge that wasn't listed and confirmed by you will be added afterwards.
Promise 2
Extra work on site only with your agreement
If the crew find work outside the quote on arrival, they first explain where it is, what's needed and how much it costs, and only do it and charge for it once you confirm. Staff on site have no authority to change the price themselves, and we won't raise the price just because "it's dirtier than expected".
Promise 3
Any problem: someone contacts you within one working day
After the service you can raise a problem on your order page (photos can be attached). Once received, our staff will contact you to follow up within 1 working day. Working days are Monday to Saturday (excluding public holidays), within service hours of 09:00–20:00, extended in severe weather. "Contact" means a staff member's first reply to you; the details are worked out with you after checking.
Promise 4
Every problem handled case by case
We check the order and service records and agree a way forward with you based on the quote and what actually happened, such as redoing the work, a partial refund or another arrangement, subject to our Terms of Service and the quote you confirmed.
Why does hourly cleaning have a minimum number of cleaners and hours?
Home cleaning needs at least 2 cleaners for the safety and trust of both you and our cleaners. The minimum hours exist because we don't charge you separately for dispatch, commuting and transport, which is how we keep our current prices. We'd rather state the rules up front than advertise a low price and then add things one by one.
What we can't do or don't include, stated clearly
- Hourly cleaning is charged by time; within that time we prioritise the items you list, and can't guarantee every item gets done. This is stated on the quote page before you book.
- Solid wood floors are not taken on for now; laminate floors are assessed on site.
- Service is available in Hong Kong only, across Hong Kong Island, Kowloon and the New Territories.
- Special items (e.g. stone floor degreasing, red paint cleaning, furniture disposal) are quoted by staff from photos; we don't force a one-size-fits-all fixed price.
These promises are subject to our Terms of Service and the quote you confirm. To see why we insist on this, read our story.
Instant quote|Problem with a service? How we follow up|How to book